Capabilities Summary
RightSource Services, Inc. (RSI) began as RightSource, Inc. in 1997 to provide consulting services to businesses and government agencies, helping them establish, manage and improve their own document services operations. Through our consulting business, we provided support to over 300 different entities – from General Electric to the City of New York to the US Federal Government.
RSI has since evolved into providing administrative services directly to clients on an outsourced basis. Customers in Philadelphia, Chicago, New York, New Jersey, Connecticut and elsewhere have experienced the innovation and service we provide. In New Jersey, services were provided through on-site, retail, and off-site production locations. Our expertise is in providing exceptional service in any location that achieves results for our customers.
RSI has since evolved into providing administrative services directly to clients on an outsourced basis. Customers in Philadelphia, Chicago, New York, New Jersey, Connecticut and elsewhere have experienced the innovation and service we provide. In New Jersey, services were provided through on-site, retail, and off-site production locations. Our expertise is in providing exceptional service in any location that achieves results for our customers.
Mission
Our Mission is to deliver the best quality administrative services with right equipment, precision focused tools and exceptional staff on-site or off-site to achieve results for our customers.
How We Do It
- Hire the Best. At RightSource, we focus on the hiring process. The best technology and process is meaningless, if you don’t have the right staff. We source, interview, screen, train, promote, re-train, and support only the best. We provide great benefits, including generous training stipends, to keep the best employees on a growth track for the long-term.
- Customer Service. The policy at RSI is that staff have the authority to say ‘yes’, a ‘no’ requires a manager. This ensures that management is engaged from the outset, building customer satisfaction into the process.
- Focus on Accuracy. This encompasses two key factors: a system that is logical and staff that is trained to adhere to rules.
- Be Flexible. Building structured systems is important. More important is hiring good people and giving them the information they need to make decisions on the fly. If staff know why structures are the way they are, they will understand where they can work within the system to deliver flexible support to customers without sacrificing what’s important.
- If You Can’t Track It, You Can’t Manage It. The RightSource Management System is implemented at each site we run to ensure that work is tracked from start to delivery. By staying informed and sharing the information with our customers, we are able to keep evolving to meet and exceed expectations.
Competitive Advantage
Our key competitive advantage is our ability to deliver high-quality services at an aggressive price. This competitive analysis was verified by a study conducted that surveyed our existing clients. In summary, RightSource outperforms its competition in terms of quality of services, delivery, and price.
Personnel RightSource Services has developed a comprehensive network of partners in the industries its serves. Our screening process is extensive, leading to the selection of employees that provide outstanding service while having excellent customer orientation. Our consultants work with senior personnel to gain experience during a two-year training cycle. RSI provides its employees with the appropriate productive tools and an annual stipend for continuous education.
Cost Structure RSI stresses cost control and low overhead to sustain its cost advantage. Instead of investing in deluxe offices, we focus our resources on our customers with access to technology that improves customer satisfaction and our employees with continuous development to improve their skills and capabilities.
Personnel RightSource Services has developed a comprehensive network of partners in the industries its serves. Our screening process is extensive, leading to the selection of employees that provide outstanding service while having excellent customer orientation. Our consultants work with senior personnel to gain experience during a two-year training cycle. RSI provides its employees with the appropriate productive tools and an annual stipend for continuous education.
Cost Structure RSI stresses cost control and low overhead to sustain its cost advantage. Instead of investing in deluxe offices, we focus our resources on our customers with access to technology that improves customer satisfaction and our employees with continuous development to improve their skills and capabilities.
Facilities Management
Consulting Services
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Records Management
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Administrative Services
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